Refunds and cancellation
Last Updated: September 28, 2026
Cancel future renewal
Rally Gold subscriptions are managed by the store where you purchased them. Cancelling renewal is different from requesting a refund. Uninstalling Rally or deleting your Rally account does not cancel a store subscription.
- Apple: open Settings, your name, Subscriptions, then Rally and the cancellation option. See Apple's cancellation instructions. For an Apple free or discounted trial, cancel at least 24 hours before it ends if you do not want renewal.
- Google Play: open Google Play, your profile, Payments & subscriptions, Subscriptions, then Rally and Cancel subscription. See Google's cancellation instructions.
Use the same store account that made the purchase. Access generally continues until the paid period ends, subject to the store's rules and any refund. The purchase screen shows the price, billing period, renewal and any eligible offer.
Request a refund
- Apple purchases: sign in at reportaproblem.apple.com, select the refund request option, choose a reason and the Rally purchase, and submit. Eligibility and processing depend on Apple and your circumstances. See Apple's refund instructions.
- Google Play purchases: follow Google Play's refund request process. Eligibility varies by the purchase, elapsed time and location. See Google Play's refund policy. You can also contact Rally about a purchase issue or a refund request that requires developer assistance.
There is no guaranteed refund for every request and no blanket exclusion of partial-period refunds: store rules and mandatory consumer rights apply. Cancelling future renewal does not automatically refund earlier payments. Nothing on this page limits a statutory refund, withdrawal or other consumer right.
Help with a charge
Email francobales3@gmail.com with the store, purchase date, order/transaction reference and a short explanation. Do not send card numbers or passwords. Rally can investigate its service and assist with the appropriate store process; it cannot promise a store's decision or processing time.